Protection of personal data

Introduction

SC Zonia World SRL with registered office in: Mangalia, Bulevardul 1 Decembrie 1918, number 12, registered in the Trade Register under J13 / 3315/2006, Fiscal identification code: RO19164160, also generically named Zonia as owner, administrator of the Zonia.co.uk website, respects the privacy and security of the information provided by you when you use this website, including personal data, for which purpose it has created and applies this Privacy Policy.
The access / visit of this website by you is subject to the terms and conditions of use and the privacy policy, implies your explicit consent, and is the entire agreement (the contract) between the parties.
Zonia reserves the right to change and update at any time the content of the Zonia.co.uk website, as well as this Privacy Policy and the Terms of Use without any prior notice. Therefore, please visit this section periodically to check the Terms and Conditions that you have agreed to abide by.
The terms and conditions presented are valid and apply to all Zonia sites and for which S.C. Zonia World S.R.L. has the quality of author / owner / administrator. All of these websites (as they currently exist or will be subsequently implemented) as well as the Zonia.co.uk website will be generically named, individually or collectively, as Site and / or Websites in the following.
In this document, the singular words include the plural, the plural words include the singular, the words that denote the male include the feminine, and the words denoting the female genre include the masculine.
Zonia is committed to protect the privacy of its customers and takes its responsibility for the security of customer information very seriously. We will be clear and transparent about the information we collect and what we will do with this information.
This policy sets out the following:
• What personal data we collect and process about you in relation to your relationship with us as a customer and by your use of our site and online services;
• where we get the data;
• what we do with these data;
• how we store data;
• to whom we transfer / disclose these data;
• how we deal with your data protection rights;
• and respecting the data protection rules.

The purpose of this policy

The purpose of this policy is to inform you about all aspects of the protection of all personal data collected and processed in accordance with the data protection laws of Romania and the EU and at the same time to respect your right to information.
Zonia.co.uk will respect the right to your personal data (term referring to information about any identifiable or identifiable individual). That is why we want to make sure that you understand what information we collect, how and why we use it, whom we can reveal, what security measures we take to protect them, what rights you have and how you can exercise them.
By using this website and creating a user account, you expressly declare that you are 18 years old and allow us to use your personal information as described in this material. Otherwise, please do not use the website.
Please read carefully - for more details.

There can be changes?

From time to time, we can modify this policy - to reflect changes to our legislation, our internal practices, website or technology used, etc. When you return to the website, please check the date of the last update and the contents of any changes.
If we make significant changes, we will notify you by e-mail (sent to the email address specified in your account) or through an ad on the website - before the change enters into force. If you do not agree to the changes, please stop using the website. We will accept that you accept the changes made if you continue to use the website and the user account after the date of the update. You may withdraw at any time - in writing - the agreement you have given for the use of your data.

What kind of information do we collect?

• Personal data that can identify you
When you voluntarily create a user account using the registration system we provide on this website, we collect the following personal data:
• Email Address;
• Access password (this password is generated by you during account creation).
In the absence of this information, it is impossible to register and create the account.
After registration and logging in to the user account, and when you purchase a product from the website or use the website in any way, we may ask you to enter other information such as:
• Name and surname;
• Billing address and / or shipping address;
• Phone number;
• Where applicable - data about the company you represent (and for which you act) and your profession;
• Information required for billing; Also, when you order a product through the phone by calling our customer service, we can record your phone call and keep your voice recording. In the future, if we ask for other personal information, we will inform you and we will ask for your consent.
• Anonymous information Through cookies and Action Tags that we and our partners (through advertising servers, content servers, website analytics, etc.) use on this website, we can have access to anonymous information contact you:
• IP Address;
• The country and server where your computer is connected;
• The operating system, browser type and computer you are using;
• Configuring Java or cookies;
• Your shopping preferences and behavior on this website (the pages you've visited, searches you've made, and the products you've seen and bought, the date and time of your visit or order, the number of visits and orders, number of visits per session and server type, URLs where you came from, the domain names and webpages you browse), hobbies and lifestyle, the groups you are affiliated with;
• Demographics (household members, age, sex) and area code information associated with your server;
• Apps and plug-ins as well as any terms used in our website search;
• The website address that led you to our website.
We collect this information in a manner that does not allow your personal identification. However, it is possible that at some point - we and / or our partners - associate this information with your identity if you have a user account.
Please read more about the types of cookies and how we use them (including how to disable them) on the Cookies details page.

Why do we collect them?

We need this information for:
• To register as a user of the website to create your account and communicate with you;
• To process and deliver your orders and to inform you about the status of the orders;
• To issue invoices for your orders and process payments;
• To inform you by e-mail about certain promotional offers or special discounts;
• To provide you with information about the services or products offered by us or third parties and that may be of interest to you;
• In order to participate in raffles, auctions, competitions or surveys, you can fill out questionnaires and order gift cards or vouchers from our website;
• In order to make comments or suggestions on the website;
• For behavioral target advertising - to send you ads and personalized ads with the most relevant products, services and offers;
• Because cookies allow us to recognize you when you return to the website and offer you a personalized experience;
• To track anonymous traffic, activity levels and how to use the website;
• To improve our marketing campaigns and promotional efforts;
• To prevent or detect fraud or abuse on the website;
• To improve website performance and system administration;
• To improve the visitor experience and to customize the content, layout and services of the website; We will inform you whether in the future we will want to use your data for purposes other than those above, and you will be able to accept or decline.

How do we use them?

Analyze aggregate data to determine user preferences. We also analyze the demographics and interests of our visitors, the information we receive about the pages viewed in the purchase process, or the information about the special marketing campaigns, the data collected in the log files of our servers, the information received from our web analytics agents, or data received from competitions or surveys.
We receive reports from third-party ad servers, content servers, or website analysis agents that tell us how many ads have been submitted and accessed or what content was served or viewed by users.
We also collect information for the following purposes:
• For online surveys
In order to improve our services, we may ask you to fill out surveys voluntarily. The resulting information can be collected and analyzed by us or by a third party partner. Individual responses are confidential, although anonymous information may be communicated to third parties when appropriate. If you do not want to participate in a poll, you can refuse to participate when you are asked.
• For contests and auctions
When you participate in a contest or auction, we may request contact information - to administer the contest / auction, to send you promotional emails with your consent, to inform the winner and to publish the winners list in accordance with laws in force.
• For promotional ads, personalized email and newsletters
We offer free newsletters and emails with promotional content, personalized with special offers. In order to unsubscribe, please follow the unsubscribe instructions in the e-mail received from us or send us an e-mail to [email protected].
• For correspondence evidence
• If you contact us via the form provided on the website or by phone, e-mail or letter, we will keep a record of the correspondence and we can request your name, e-mail address and order information to send you an answer . If you report a problem with your website or if other users or third parties send us your correspondence about your activities or purchases on our website, we may keep such information in a separate file for you.
• For online advertising and behavioral targeting advertising
With some information about you, we will be able to provide you with relevant ads and content for you. We can also use partners to help us deliver customized content and ads by using cookies while browsing the Internet.
• In order to learn about behavioral targeting online advertising and how to opt out of online ads served by various companies based on user online behavior, we encourage you to visit the Consumer Opt-Out or The Self-Regulatory Program for Online Behavioral Advertising.
• To use the website
We track traffic patterns of Zonia website users during the on-line session on the website (including what pages, information, and ads they see as they navigate and what products they add to their shopping cart or eventually acquire). We use the IP address to diagnose the problems of our servers, the software platform and manage our website, and to gather demographic information. We can send aggregated statistics about the pages viewed on our website, about sales and shopping information with third-party companies.

Who can we reveal them to?

• Employees, our consultants and authorized persons who need to know them;
• Companies in the Zonia.co.uk group, its shareholders or associates;
• Tertiary partners that provide us with services (such as e-commerce platform vendors, product couriers, site hosters, those who help us monitor and optimize the website, those who provide the customer support service, other companies that help us to deliver promotional communications and offers, partners that broadcast personalized ads and behaviorally targeted advertising, other companies authorized by Zonia.co.uk Our partners are: IT Zitec, Microsoft Azure, Google, Facebook, Criteo, RTB House, Retargeting, Instagram, FAN Courier, DHL, GLS, Romanian Post, Paypal, MobilPay. We have contractual relationships with these third-party partners to ensure the security of your personal data to which they may have access through our website. They have agreed to adhere to our strict standards for the delivery of quality products and services and may use your data only for the purposes agreed with Zonia. Online payment details (such as credit or debit card numbers) are provided directly to our bank - mobilePay partner. Zonia does not have access to or store this information - all of this being processed by mobilePay. Cases where we may disclose or transfer your data to others:
• In the case of sales, reorganizations, mergers or associations of companies involving the Zonia business (including negotiations for it); in such a case, you will be notified by email or through an ad posted on the website and you will be asked for the agreement;
• If an offense has been committed or a complaint has been made regarding the content you posted on this website;
• If we need to protect Zonia, affiliated companies or other users;
• If we are bound by law or by a competent authority. Zonia does not rent or sell your personal data to other companies. By using our website, you give us your express consent to transfer your personal data (a) to Microsoft Azure servers.

How do we protect them?

We are committed to protecting your personal data. We take appropriate and reasonable internal - technical and security measures - against unauthorized access, accidental destruction or accidental loss of data, even if there are no 100% effective security measures and we can not provide guarantees of total protection efficiency. Zonia will not be responsible when the loss of data results from a cause not related to us nor for the actions of third parties that may use your data in an unauthorized or unlawful manner.
We store your information on Microsoft Azure Secured Servers, behind a firewall. Microsoft Azure (the platform provider and database provider serving our website) assumes specific security obligations for the data stored on the servers it operates. More details on this can be found at azure.microsoft.com.
Also, when you enter data through your user account, we encrypt information with Secure Socket Layer ("SSL") technology.
Bank card details
We do not keep your data on payments you make online with your credit or debit card. These are stored and used by MobilPay (the partner company for secured payment processing). Based on our contractual agreement with MobilPay, we have received all necessary assurances regarding the safety and protection of these data. Zonia will not be liable to you if MobilPay does not respect - for any reason - those contractual terms. We invite you to read the mobilePay policy regarding the personal data it collects and how it can be used.

How long do we use them?

We usually retain personal data that we collect from you as long as your user account remains active. Once you choose to disable this account, we will retain the data for a reasonable period of time - only to meet our legal obligations, collect any amounts owed, troubleshoot technical issues, resolve any disputes, and assist any official investigations, or other actions permitted by law. Then we will delete them or make them anonymous. If, on the other hand, we choose to transfer to another company to use it for other purposes, we will inform you in advance to ask for your consent.

Which are your rights?

• Check, fill in and modify the personal data entered into the user account you created on our website;
• Ask us to communicate what personal data we own and use about you. You may need to request specific information to confirm your identity and to ensure your right to access information (or to exercise your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who is not entitled to receive them;
• Ask us to update, correct, block or delete your personal information if it is incomplete, inaccurate, or incorrectly processed. You have the right to access, rectify or erase personal data or restrict the processing or the right to oppose processing, as well as the right to portability of data or to interfere with personal data. We do not profile on personal data, which would have legal effect or other significant effect. You have the right to free the rectification, updating, blocking or deleting of data from the operator by e-mail at [email protected] or by phone at +40766985985;
• Ask us to make anonymous data that we do not process legally;
• Oppose at any time the processing of your personal data for legitimate and legitimate reasons related to your specific situation;
• Oppose at any time, free of charge and without any justification, that the data will be used for direct marketing or disclosed to third parties for this purpose. You oppose the processing of your personal information if we rely on a legitimate interest (or that of a third party) and there is something about your specific situation that would make you want to object to the processing for that reason. You also have the right to object if we process your personal information for direct marketing purposes. You will oppose automatic decision-making, including profile analysis, ie you are not subject to any automated decision by using your personal information or analysis of your profile;
• Any other right established by law no. 677/2001 (for the protection of persons regarding the processing of personal data and the free circulation of these data) and by Law no. 506/2004 (concerning the processing of personal data and the protection of privacy in the electronic communications sector);
• Oppose automatic decision-making, including profile analysis, that is, not being the subject of any automated decision by using your personal information or analyzing your profile;
• To withdraw your consent. In the limited circumstances in which you have given your consent to the collection, processing, and transfer of your personal information for a particular purpose, you have the right to withdraw the consent for that processing at any time. Once we receive the notice that you have withdrawn your consent, we will no longer process your information for the purpose or purposes for which you have given your initial consent, unless we have another legitimate basis for doing so;
• Free of charge, you can access and interfere with your personal data that we use - contacting Zonia in writing. The written request must be dated and signed by you. If you have more than one access request per year, we may charge a fee, as per the legal provisions; • You also have the right to file a complaint with a supervisor or to file a lawsuit; • You have the right to access, rectify or erase personal data or restrict the processing or the right to oppose the processing, as well as the right to portability of data or to interfere with personal data. • We do not profile on personal data that would have legal effect or other significant effect; • You may also address the ANSPDCP or the court if you believe that we have infringed your rights.

Links to other websites

This website may contain links to other websites (which, in turn, may collect information about you). By accessing these links, you will be subject to the policy of that website. We encourage you to carefully read the privacy policies and conditions of use and take the necessary steps.
We, Zonia, are not responsible for the practices of those websites regarding the use of personal data.

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