International Return & Refund Policy

Do you want to return something? No problem, It’s your right!

We are an European Union company and we comply with EU regulation regarding guarantees and returns for products we sell remotely, via our website zonia.co.uk.

 All EU citizens have the right to cancel the remote contract and to return the products via post within 14 days from the day the were received by themselves or a third party who acted on their behalf. 

 Hence, if you bought a good or a service online or outside of a shop (by telephone, mail order, from a door-to-door salesperson), you also have the right to cancel and return your order within 14 days, for any reason and with no justification.  You can learn more about your rights here.

 We guarantee to refund or replace any item purchased on our website that you are not completely happy with when you return it to us in a saleable condition by post within 14 days of receipt. International purchases are recommended to be returned by post.

 Return period expires within 14 days from the day on which you or a third party entered physical possession of the goods.

 Return of a product

 You can inform us about your intent of returning a product via email support@zonia.co.uk, calling us at +40766985985 or by filling in the Return Form. You may choose any of the options available, writing out the return form is not compulsory.

 You can  return any product that have bought on zonia.co,uk’s website when you are not pleased with it, under the following conditions:

• The product is in a salable state, it has not been worn or damaged
• The parcel is delivered safely packed and it encloses the item in saleable conditions (no signs of wearing and no odors)  invoice and original label of the product.
• It is delivered within 14 calendar days to our warehouse. The 14 days term starts with the day of the receipt of the original
• We shall not return or refund jewelry, swimwear or underwear which have been unsealed from original package.

 According to EU Rights of cancellation you are entitled to free refund or replacement within 14 days. Hence, verify with your shipment provider that the parcel is to reach Romania within 14 calendar days, starting with the date you ( or a person on your behalf) received the item.

 We will notify you all along our purchase and return process. We inform you via email when your return arrives at our warehouse. We recommend you to keep tracking code from your transportation provider until the goods reach Zonia.

 We verify the returned goods and approve for refund/ replacement only for commodities in salable conditions (with no odors, signs of wearing, stains etc).  As, we inspect every product, please be sure  that the product is in a proper status, without being worn. We do not refund money or replace commodities returned in improper state.

 Return of the products are on your own expenses, therefore for international returns we recommend you to send us the parcels via post services. The transportation costs are cheaper.

The address to which you shall send the parcel is:

 S.C. Zonia World S.R.L

Address: 1 Decembrie 1918 Nr. 12,

City: Mangalia, Zip Code 905500

County:Constanta,

Country : Romania

 Refund

 Refund will be made within 14 days from receipt of the parcel at Zonia’s warehouse.  Refunds will be credited as per your original method of payment: credit card, bank transfer or paypal. Please note that it takes another 1 working day for money to be into your account.

1. Refunds to your credit card: if you paid with a credit card the refund will be made to your credit card - 0 € fee charged;
2. Bank transfer: we transfer the amount from the Zonia to your account (you receive the money within 24 hours from the payment processing) - 0 € fee charged for Romanian accounts, for accounts outside Romania - 10 € fee charged;
3. Any other method of payment used and agreed: PayPal – fee charged 0 € 

 The fees are charged by third parties, payment processing companies. There is no return charge on Zonia behalf. 

 Replacement of the product

 You can opt for replacement of a product  (other size or another commodity) instead of money refund. We are happy to change the items within availabilities in our warehouse. Please note that transportation costs for both return and re-delivery shall be on your own expenses. You may choose a refund and order another product instead.

 If you still have questions, please call us at +40 766 985 985 or drop us a line at [email protected]